| 24-Hour
Control Room |
 We have established a 24-hours support centre which is responsibility of coordinating communications between the security guards and the headquarters, monitoring their timing and area of duty and assigning tasks of security guards in cases of emergency.
All security guards are required to report regularly to our support centre during their duties. Disciplinary actions may be taken against the security guards for failing to report to the support centre. |
| Customer
Service Management |
 Our
Area Customer Service Manager will constantly visit our current
clients in order to review present operating procedure and seek
room for improvement. They are twenty-four hour available to
respond incident, complaint or inquiry. They have thorough experiences
in the security and in disciplinary industries and are sure
capable to handle all kind of incidents. |
| Patrol
Monitoring |
In order to ensure
our performance standards meet or exceed our customer’s expectation,
our 24-hour Control Centre and patrol officers are required
to:
| · Conduct surprise random visits |
 |
| · Supervise and ensure quality performance |
|
| · Ensure customer / contract requirements
are being met |
|
| · Ensure prompt responses to customer requests |
|
| · Conduct relevant training as per patrol
visit reporting sheet |
|
|
| Investigation
and Internal Affairs Team |
 King
Force Security is a quality-driven company. We are much concerned
about the integrity and discipline or our personnel. A team
of experienced high-ranking officers is here to carry out internal
checking and case investigations. They will perform log-book
checks and patrol within premises. As this special team receives
orders directly from our Managing Director, they will perform
unannounced checking and such findings will be forwarded straightly
to our Managing Director. |
| King
Force Security Encouragement Award |
 Our
objectives are based on effective performance feedback, to encourage
and improve communication between employees and their supervisors
via an increased of understanding of each other’s job and use
such appraisal as a development tool. Rewards in terms of incentive
or in cash will be presented based on our client’s feedbacks
and our internal appraisals. |
